Trauma Survivors Network - provided by ATS

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Frequently Asked Questions (FAQs)

1. About the TSN
1.1. What is the TSN?
1.2. Why was the TSN developed?
1.3. How do I access the TSN?
1.4. Is access to the TSN website free?
1.5. How is the TSN funded?
1.6. Can I volunteer for the TSN?
1.7. How can I donate to the TSN?
2. Getting Started
2.1. How do I get started with the TSN?
2.2. Can I use the TSN without registering?
2.3. I'm not that computer savvy. Will I be able to use the TSN?
2.4. I heard about the TSN through a friend but it is not offered by my local hospital. Can I still use it?
2.5. Where can I find the TSN Website policies?
2.6. What browsers are supported by the website?
2.7. What are the browser requirements for this website?
2.8. What types of plug-ins do I need to take full advantage of the website?
3. Using the TSN
3.1. What do I do if I forgot my username or password?
3.2. Can I change my email address, user name and/or password?
3.3. Where can I find the TSN Website policies?
3.4. Why can't I see the video?
3.5. Why does the website look funny?
3.6. Why can't I find the links for items like the mail center, my trauma center, my profile, or the network?
3.7. How can I share this site with others through other social networking sites?
3.8. How can I report a problem or make a suggestion for improvement to the TSN?
4. Privacy and Security
4.1. How do I find the privacy policy for the TSN?
4.2. How does the TSN work to keep my information private and secure?
4.3. How is the information I provide in 'My Profile' used by the TSN?
4.4. What is the user code of conduct for the TSN?
4.5. How do I report abuse or inappropriate content?
5. Role of the Trauma Center
5.1. Why should I affiliate with a trauma center?
5.2. Do I have to affiliate with the trauma center where I was treated?
5.3. Why can't I find my trauma center?
5.4. Why can't I find a trauma center participating in the TSN near me?
5.5. What if there are no trauma centers near me?
5.6. There are two trauma centers or hospitals in my area offering programs though the TSN. I'd like to attend both. How do I affiliate with both?
5.7. What happens if I move and I want to affiliate with a different trauma center?
5.8. Why doesn't my trauma center offer the programs I want, such as peer visitation or the NextSteps Program?
5.9. What is the role of the TSN Coordinator at my trauma center?
5.10. How do I contact my TSN Coordinator through the TSN
6. Programs
6.1. Can you tell me more about the programs offered by the TSN?
6.2. Why doesn't my trauma center offer the programs I want?
6.3. Do I need to be affiliated with a trauma center to sign up for a program?
6.4. I signed up for participation in a program but have not heard from anyone. What do I do?
6.5. How do I volunteer to help out with a program, like becoming a peer visitor or facilitating a support group?
7. My Settings and Profile
7.1. Why should I fill out a profile?
7.2. What can I choose as my profile image or avatar?
7.3. Why is my profile image or avatar not showing up correctly?
7.4. Who will be able to see the information I provide in my profile?
7.5. Who can contact me with the information I provide in my profile?
7.6. If I choose to give you my address and phone number, how will you use it?
7.7. Why do you need my zip code?
8. Mail Center
8.1. What is the TSN mail center used for?
8.2. When do I use the TSN mail center instead of sending an email?
8.3. How do I send a message through the TSN mail center?
8.4. Why am I getting a 'message not sent' error when I try to send a message?
8.5. How do I know if I have new messages?
8.6. How do I invite others to join the TSN?
8.7. How do I stop getting messages from the TSN?
9. The Network
9.1. What is the 'Network'?
9.2. What is the difference between 'The Entire Network', 'Network at My Trauma Center' and 'My Network'?
9.3. Why would I add users to 'My Network'?
9.4. How can I add people to 'My Network'?
9.5. How can I become part of someone else's network?
9.6. How do I find a person I am looking for in the Network?
9.7. What information about me can others in 'My Network' see?
9.8. What information about me can others outside 'My Network' see?
10. Connecting with Others
10.1. How can I connect with others through the TSN?
10.2. Does the TSN connect directly with 'Caring Bridge'?
10.3. Will I need to create a separate account when I link to CarePages?
10.4. Can I embed a picture /image or video into my posting on the message board?
10.5. Why can't I post a message to the Forum?
10.6. Can I add or edit a forum or sub-forum? (What's a sub-forum needs to come before this)
10.7. How do I format the text in my posting?
10.8. I noticed I posted something that was removed. What happened?
10.9. I see something in a forum that's not appropriate. What do I do?
11. Traumapedia
11.1. How can I suggest additional topics to include in the Traumapedia?
11.2. How do I report an error in the Traumapedia?
11.3. I'd like to show some of the information in the Traumapedia to my friend/family member. Do they need to be part of the TSN to see it?
12. How Can I Help?
12.1. How can I donate to the TSN?
12.2. How do I sign up to become a volunteer for the TSN?
12.3. How do I get others to join the TSN?





1. About the TSN

1.1. What is the TSN?

The Trauma Survivors Network (TSN) was developed by the American Trauma Society(ATS) to help trauma patients and their families connect and rebuild their lives. The TSN provides valuable, practical information and referrals; connects survivors with peer mentors and support groups; seeks to enhance survivor skills to manage day to day challenges; and provides on-line communities of support and hope for trauma survivors, their families, and friends. The ATS and TSN also assist health care providers in delivering the best care and support to these individuals.

1.2. Why was the TSN developed?

The TSN was developed to help hospitals provide the services patients and families tell us they need to navigate their stay in the hospital and help them on the road to recovery.

1.3. How do I access the TSN?

You can access the TSN website by going to http://www.traumasurvivorsnetwork.org

1.4. Is access to the TSN website free?

Yes, the TSN website can be accessed for free by trauma patients, their friends and families.

1.5. How is the TSN funded?

Ongoing maintenance of the TSN is supported by a network of trauma centers and by donations from organizations and individuals committed to the well being of trauma patients, their friends and families. If you would like to help support the TSN please go to the 'Get Involved' page (accessible from the main navigation bar of any TSN website page) or just contact us at admin@traumasurvivorsnetwork.org.

1.6. Can I volunteer for the TSN?

Yes. There are many opportunities for you to volunteer and make a difference. To explore these opportunities, go to the 'Get Involved' tab from the main navigation bar of any website page. If you want to volunteer simply click on 'Volunteer for the TSN' button. From there you can access the 'TSN Volunteer Form.' We ask that you complete this form and send it to us. Someone from the national office or your local trauma center will get in touch with you.

1.7. How can I donate to the TSN?

If you would like to help support the TSN please go to the 'Get Involved' page (accessible from the main navigation bar of any TSN website page) and click on 'Make a Gift' or just contact us at admin@traumasurvivorsnetwork.org. Here you can make a contribution in recognition of a survivor - in honor of his or her accomplishments, a birthday or injury date...celebrate the memory of a loved one who lost his or her life due to a traumatic injury and help your hospital continue to provide the best care possible to all trauma patients...or make a general donation to support your hospital's trauma program and the TSN. A gift of any amount can help! Remember...your gift will combine with thousands of others to make a real difference.

2. Getting Started

2.1. How do I get started with the TSN?

To get started with the TSN, we encourage you to register and become a member of the TSN. Registration is free and only takes a few minutes of your time. By registering you can take full advantage of the services offered through the TSN. To register, just go to the bottom of the TSN Home Page.

2.2. Can I use the TSN without registering?

Yes, you can. However, certain parts of the website are only available to registered members of the TSN. For instance, you are unable to post a message to the message boards or view other survivor stories without being a registered member. Also, as a registered member you can affiliate with a trauma center and find out what services they offer you and your family. Registration is free and only takes a few minutes of your time.

2.3. I'm not that computer savvy. Will I be able to use the TSN?

Yes, the TSN is easy to use. And if ever you have a problem please go the HELP center or contact the TSN national administrator at admin@traumasurvivorsnetwork.org.

2.4. I heard about the TSN through a friend but it is not offered by my local hospital. Can I still use it?

Absolutely ! We encourage you to still register as a TSN member. Registration is free and only takes a few minutes of your time. Even if there is no trauma center near you that is a member, you can still connect with other survivors, friends and families through the forum and access other resources offered through the website.

But we would also encourage you to talk to someone at a trauma center or hospital near you about the advantages of the TSN and urge them to become a member. They can become a member by contacting the national TSN administrator at admin@traumasurvivorsnetwork.org.

2.5. Where can I find the TSN Website policies?

You can find the TSN Website policies by clicking on the 'Terms of Use & Privacy Policy' button located at the bottom of every page of the website.

2.6. What browsers are supported by the website?

Although the website will continue to function with most modern web browsers, it is recommended that you view the website using Microsoft Internet Explorer 6.0+, Mozilla Firefox 2.0+, or Apple Safari 3.0+.

2.7. What are the browser requirements for this website?

Regardless of the browser you choose to use while viewing the TSN website, you will need to ensure that both cookies and JavaScript are enabled in order to view the site as intended. To learn more about these common web browser settings and how to adjust them, you are encouraged to view the help file associated with your particular software.

2.8. What types of plug-ins do I need to take full advantage of the website?

The TSN website contains several types of content that may require additional software in order to view it through your web browser. The software used to view such files are called plug-ins and integrate into your web browser program. Recommended plug-ins for viewing certain TSN content include Adobe Acrobat Reader () for PDF files and either Apple QuickTime (http://www.apple.com/quicktime/download/) or Microsoft Windows Media Player (http://www.microsoft.com/windows/windowsmedia/default.mspx) for videos.

3. Using the TSN

3.1. What do I do if I forgot my username or password?

If you lose your user name or password, it is possible to retrieve and reset it through the website. Begin by clicking the 'Login' button located in the upper right corner of the page. You will be directed to a page where you can retrieve your username and password by entering your email address. A message containing your user name and a new password will be sent to the registered email address you provide. You can log in to your account and reset your randomly chosen password at your convenience. If you have any problems, contact the national TSN administrator at admin@traumasurvivorsnetwork.org.

3.2. Can I change my email address, user name and/or password?

You can change your email address or password by browsing to the 'Profile' tab within the 'My Profile' section. Click on either the 'Edit Email Address' or 'Edit Password' button to make the necessary changes. You can not alter your user name without registering a new account.

3.3. Where can I find the TSN Website policies?

You can find the TSN Website policies by clicking on the 'Terms of Use & Privacy Policy' button located at the bottom of every page of the website.

3.4. Why can't I see the video?

Videos presented on the TSN website are viewed through your web browser with the assistance of software applications call plug-ins. It is recommended that you install and configure either Apple QuickTime (http://www.apple.com/quicktime/download/) or Microsoft Windows Media Player (http://www.microsoft.com/windows/windowsmedia/default.mspx) so you can view the content.

3.5. Why does the website look funny?

It is possible that certain pages appear odd (e.g. layout or tables appear broken, 'code' appearing on the page, missing pictures, icons appearing in place of content) if you are not using a recommended web browser with appropriately configured settings and plug-ins. It is recommended that you view the website using Microsoft Internet Explorer 6.0+, Mozilla Firefox 2.0+, or Apple Safari 3.0+.

If you are certain that your software and settings are appropriate, it is possible that you are experiencing a technical bug. You are encouraged to report the problem to the Administrator at admin@traumasurvivorsnetwork.org.

3.6. Why can't I find the links for items like the mail center, my trauma center, my profile, or the network?

Certain areas of the website are only available to registered users of the website. Be sure you are registered with the TSN as a member and logged in and so you can access these areas.

3.7. How can I share this site with others through other social networking sites?

Users may belong to other social networking sites or wish to publicize or rate this site in other settings. To facilitate this process, links to the most common sites used for such purposes can be accessed by clicking the 'Share this site' or 'Email this site' link at the bottom of any TSN website page.

3.8. How can I report a problem or make a suggestion for improvement to the TSN?

Please report all problems and suggestions by using the 'contact us' button at the bottom of any page. Your message will be sent to the National TSN Administrator. Alternatively, you can contact us directly at admin@traumasurvivorsnetwork.org. To report a technical problem, please provide the following information in your email to admin@traumasurvivorsnetwork.org:

  • Your computer's operating system if you know it (e.g. Windows XP);

  • Your browser's name and version number if you know it (e.g. Internet Explorer 7.0);

  • The page you were trying to access or function you were trying to perform (e.g. browse to home page, request a peer visit);

  • Information on the error you encountered (it is best if you just copy and paste what you see on the screen).

  • It may be helpful (but not necessary) to attach a screenshot of the error message you experienced to your email. Creating a screenshot image file can be easily done on a Windows computer using the following approach:

    • Press the Print Screen key on your keyboard.

    • Open an image editing program, such as Microsoft Paint (this can be found in Windows by hitting the Start button in the lower left of your screen and choosing Programs, then Accessories)

    • Go to the Edit menu and choose Paste.

    • If prompted to enlarge the image, choose Yes.

    • Go to the File Menu and choose Save As.

    • Navigate to the folder where you want to save the image.

    • Type a file name for your document.

    • Select a file type - GIF works best here.

    • Click the Save button.

4. Privacy and Security

4.1. How do I find the privacy policy for the TSN?

You can find the TSN Website privacy policy by clicking on the 'Terms of Use & Privacy Policy' button located at the bottom of every page of the website.

4.2. How does the TSN work to keep my information private and secure?

The TSN is committed to ensuring the strictest privacy and security standards. The American Trauma Society and its member hospitals maintain the TSN and take all reasonable measures to safeguard personal information, including the use of secure servers and strict confidentiality agreements with all hospitals participating in the network. You can also play an important role in keeping your personal information secure by doing the following:

  • Use a made up username (for example, 'packrat');

  • Choose a password that's easy for you to remember but difficult for someone else to figure out;

  • When choosing your username and password, don't use your name, address, phone number, Social Security Number, common numerical sequences or the word 'password;'

  • Do not share your password with anyone;

  • Log out and close your browser when you finish your online session; and

  • Install and keep up-to-date antivirus software and spyware protection.

You can find the TSN Website privacy policy by clicking on the 'Terms of Use & Privacy Policy' button located at the bottom of every page of the website.

4.3. How is the information I provide in 'My Profile' used by the TSN?

Your username, profile image, as well as your story and your perspective (if you choose to add these to your profile) are always displayed to ALL TSN members. Who sees the other information you provide in 'My Profile ' is up to you. To decide what others see about you, you can set your privacy settings by going to 'settings' at the top of the website page. Once there, click on 'privacy'.

The information you provide may be used by the TSN coordinator at your hospital to contact you about programs you have signed up for or other opportunities he or she thinks might be of interest to you. The TSN and your hospital will never sell or share information about you to advertisers or other persons outside the TSN.

4.4. What is the user code of conduct for the TSN?

The Terms of Service for the site can be found by clicking on the 'Terms of Use & Privacy Policy' button located at the bottom of every page of the website. In general, users are expected to respect the rights and privacy of other users, and to behave in a manner that is consistent with the goals of the site.

Specific behaviors that constitute violations of the TSN code of conduct include: participating in, or encouraging, any action that might harm, harass or endanger another person; posting information that could create a privacy or security risk for another person; contributing content or conducting oneself in a manner that would be considered offensive or indecent; violating the intellectual property, proprietary rights, or any other rights of others; distributing or posting advertising materials or unsolicited e-mails (e.g. 'spam,' 'junk mail,' 'chain letters'); or using the TSN service in any manner that could damage, disable, overburden, impair, or compromise our servers, networks or data.

4.5. How do I report abuse or inappropriate content?

Report abuse or inappropriate content to the TSN site administrator at admin@traumasurvivorsnetwork.org.

5. Role of the Trauma Center

5.1. Why should I affiliate with a trauma center?

To take full advantage of the TSN we encourage you to affiliate with a trauma center near you. This does not have to be the trauma center where you were treated. Only by affiliating with a trauma center will you be able to learn about the programs they offer. You will also be able to access the Patient and Family Handbook that has been customized for that trauma center. You can affiliate with a trauma center when you register as a member of the TSN. If you don't affiliate with a trauma center you can still connect with other survivors, friends and families through the forum and access other resources offered through the website.

5.2. Do I have to affiliate with the trauma center where I was treated?

No, you can affiliate with any trauma center you would like. However, it is best if you affiliate with a trauma center that is close to you so you can take advantage of the programs they have to offer. You can do this by going to the 'Trauma Center' tab from the main navigation bar. From there you can you use the TSN hospital locator. Just type in your city and zip code and the distance you would like to search within. Remember, if there is no trauma center near you that is a member, you can still connect with other survivors, friends and families through the forum and access other resources offered through the website.

5.3. Why can't I find my trauma center?

It is most likely that your trauma center is not yet a member of the TSN. We encourage you to talk to someone at the trauma center about the advantages of the TSN and urge them to become a member. A good person to start with is one of the doctors or nurses who was involved with you or your loved one's care. They can become a member by contacting the national TSN administrator at admin@traumasurvivorsnetwork.org. Also, check to see if another trauma center nearby is a member. You can do this by going to the 'Trauma Center' tab from the main navigation bar. From there you can use the TSN hospital locator. Just type in your city and zip code and the distance you would like to search within. Remember, if there is no trauma center near you that is a TSN member, you can still connect with other survivors, friends and families through the forum and access other resources offered through the website.

5.4. Why can't I find a trauma center participating in the TSN near me?

At this point in time there are no trauma centers near you that are members of the TSN. We encourage you to talk to someone at a trauma center near you about the advantages of the TSN and urge them to become a member. They can become a member by contacting the national TSN administrator at admin@traumasurvivorsnetwork.org. Remember, if there is no trauma center near you that is a member, you can still connect with other survivors, friends and families through the forum and access other resources offered through the website.

5.5. What if there are no trauma centers near me?

A hospital does not have to be a trauma center to join the TSN. Any hospital can join. We encourage you to talk to someone at the hospital near you about the advantages of the TSN and urge them to become a member. They can become a member by contacting the national TSN administrator at admin@traumasurvivorsnetwork.org. And remember, if there is no trauma center or hospital near you that is a member, you can still connect with other survivors, friends and families through the forum and access other resources offered through the website.

5.6. There are two trauma centers or hospitals in my area offering programs though the TSN. I'd like to attend both. How do I affiliate with both?

Unfortunately, you can only affiliate with one hospital at a time. We would encourage you to affiliate with one of the centers and then talk to the TSN coordinator at the other hospital to email you directly about specific programs it is offering.

5.7. What happens if I move and I want to affiliate with a different trauma center?

No problem. Go to 'Profile' using the tab at the very top of the page. Then click on 'Settings' and then 'Trauma Center.' Once you are there, you can choose a different trauma center. But remember, once you change to another Trauma center, you will be unable to access (through the TSN) the Programs offered by your former trauma center.

5.8. Why doesn't my trauma center offer the programs I want, such as peer visitation or the NextSteps Program?

Your trauma center may not be able to offer all of the programs at the present time. We encourage you to talk with the TSN Coordinator at your trauma center to see if you can help him/her get the program up and running. Often they are just looking for volunteers to help with the program. Also, you can always see if another trauma center nearby offers the program you are interested in. To do this, go to the 'Programs for Survivors' (on main navigation bar). Once there, you can search for a specific program (on left hand side of the page).

5.9. What is the role of the TSN Coordinator at my trauma center?

The TSN Coordinator at your trauma center is responsible for coordinating the TSN programs offered by your hospital. He or she also works closely with the trauma center staff to make sure patients and their families are introduced to the TSN. The coordinator is also there to answer your questions related to the TSN and its programs.

5.10. How do I contact my TSN Coordinator through the TSN

You can contact the TSN Coordinator by going to the 'My Trauma Center' page. Your TSN coordinator's name will be displayed as a member of your network. You can send a message to him or her by clicking on 'message member'. PLEASE NOTE: his or her response will be sent to you through the TSN mail system and appear in your TSN Mailbox.

6. Programs

6.1. Can you tell me more about the programs offered by the TSN?

The programs offered though the TSN vary from one hospital to another. They may include a peer visitation program, peer support groups, or the NextSteps Self Management Program for Trauma Survivors. Find out what programs your trauma center offers by going to 'My Trauma Center' at the top of any web page. If you are interested in knowing what programs other trauma centers offer (and you are registered as a member of the TSN) you can go to the 'Programs for Survivors' (on main navigation bar). Once there, you can search for a specific program (on left hand side of the page).

6.2. Why doesn't my trauma center offer the programs I want?

Your trauma center may not be able to offer all of the TSN programs at the present time. We encourage you to talk with the TSN Coordinator at your trauma center to see if you can help him/her get the program up and running. Often they are just looking for volunteers to help with the program. Also, you can always see if another trauma center nearby offers the program you are interested in. To do this, go to the 'Programs for Survivors' (on main navigation bar). Once there, you can search for a specific program (on left hand side of the page).

6.3. Do I need to be affiliated with a trauma center to sign up for a program?

Yes, you need to affiliate with a trauma center to sign up for a program. This is because the programs are managed by the individual trauma centers.

6.4. I signed up for participation in a program but have not heard from anyone. What do I do?

First, did you check your TSN Mail? A response to your request should have been sent to your TSN mail account, not to your private email account. If you have no message in your TSN mailbox, contact your TSN Coordinator. You can do this by going to 'My Trauma Center' at the top of the page. Your TSN coordinator's name will be displayed as a member of your network. You can send a message to him or her by clicking on 'message member'. His or her response will be sent to you through the TSN mail system and appear in your TSN Mailbox. If this does not work please contact the national TSN administrator at admin@traumasurvivorsnetwork.org. When you do this, please remember to tell us which trauma center you are affiliated with.

6.5. How do I volunteer to help out with a program, like becoming a peer visitor or facilitating a support group?

You can volunteer with the TSN by going to the 'Get Involved' tab from the main navigation bar on any website page. Once you land on the 'Get Involved' page, click on 'Volunteer for the TSN' button. From there you can access the 'TSN Volunteer Form.' We ask that you complete this form. Someone form the national office or your local trauma center will get in touch with you.

7. My Settings and Profile

7.1. Why should I fill out a profile?

Filling out your profile is a great way to let other survivors learn a little bit about who you are and why you have joined the TSN. This may help other survivors with similar interests and stories as yours connect with you. Letting other members of the TSN know a little bit about you is a great way to connect . . . and rebuild!

Please note, however, that your username, profile image, as well as your story and your perspective (if you choose to add these to your profile) are always displayed to ALL TSN members. Who sees the other information you provide in 'My Profile ' is up to you. To decide what others see about you, you can set your privacy settings by going to 'settings' at the top of the website page. Once there, click on 'privacy'. The information you are asked for on this page is used to provide you with information tailored to your needs. In general, you might want to let people that you add to your personal 'My Network' see everything in your profile except for your contact information. Again, it is up to you.

7.2. What can I choose as my profile image or avatar?

Just about any image can be used as your profile image or avatar, as long as it is not offensive and it is not copyrighted. It can be a picture of yourself that you like, or a favorite image. If you don't have a picture of your own you want to use, you can search for one online. However, remember that most images available online are copyrighted. You may search for free-to-use media using this website: http://creativecommons.org/

Avatar files can be jpeg, gif or png. Best size is 75 x 75 pixels and no more than THIS SIZE. There are a number of websites that will automatically resize pictures for you so that they can be used as avatars. Here is one: http://www.shrinkpictures.com/

7.3. Why is my profile image or avatar not showing up correctly?

The most common reasons are that the file is too big, your picture is too large, or you are using the wrong file format. Image or avatar files can be jpeg, gif or png. Best size is 75 x 75 pixels and no more than THIS SIZE. There are a number of websites that will automatically resize pictures for you so that they can be used as avatars. Here is one: http://www.shrinkpictures.com/

7.4. Who will be able to see the information I provide in my profile?

Your username, profile image, as well as your story and your perspective (if you choose to add these to your profile) are always displayed to ALL TSN members. Who sees the other information you provide in 'My Profile' is up to you. To decide what others see about you, you can set your privacy settings by going to 'settings' at the top of the website page. Once there, click on 'privacy'. The information you are asked for on this page is used to provide you with information tailored to your needs. In general, you might want to let people that you add to your personal 'my network' see everything in your profile except for your contact information. Again, it is up to you.

7.5. Who can contact me with the information I provide in my profile?

By default, if you provide address and phone information, this information will be visible to your TSN coordinator only. If you want others to see your address and phone number you will need to change your privacy settings. To do this go to 'settings' at the top of the website page. Once there, click on 'privacy'.

You can also control who you get messages from within the TSN (though the TSN Mail Center) by going to 'Settings' and then 'Mail Center'. Here you can choose to have messages received from either the 'Entire Network', or only members in 'My Network', 'My Programs' or 'My Trauma Center'.

7.6. If I choose to give you my address and phone number, how will you use it?

By default, if you provide address and phone information, this information will be visible to your TSN coordinator only. If you want others to see your address and phone number you will need to change your privacy settings. To do this, go to 'settings' at the top of the website page. Once there, click on 'privacy'. It is important to emphasize, however, that your TSN Coordinator will almost always contact you through the TSN Mail Center. Only occasionally, will he or she contact you by mail, phone or through your personal email account regarding services and opportunities at your trauma center that may be of interest to you. TSN coordinators have a responsibility to the American Trauma Society to use your address, phone and email information appropriately. The TSN and your hospital will never sell or share information about you to advertisers or other persons outside the TSN.

7.7. Why do you need my zip code?

We use zip code information to get a sense of where our users are coming from. For instance, we may use zip code information to identify areas of the country where TSN services may be needed but currently unavailable. Your personal information will never be shared with others but only used in aggregate form.

8. Mail Center

8.1. What is the TSN mail center used for?

The TSN mail center is an internal messaging system within the TSN website. You can use the TSN mail menter to send messages to other TSN members, invite others to join your 'My Network' and receive invitations from other people to people their 'My Network'. You can also use the TSN mail center to send out invitations to people outside the website to join the TSN. You must be logged in as a registered user of the TSN in order to use the mail center.

8.2. When do I use the TSN mail center instead of sending an email?

The TSN Mail Center provides a secure means for communicating with other TSN users. It is designed to promote interaction among users while they are on the TSN website, without having to give people your regular contact information or email address. As long as the user's personal setting allows for messages to be delivered, sending a message requires only that you know their TSN user name. You can keep all your TSN related communications within the site, but also have the option to have your TSN mail center messages forwarded to your email address. To do this, go to 'Settings' in the main navigation bar and then click on 'Mail Center.'

8.3. How do I send a message through the TSN mail center?

Click on the 'Mail Center' link at the top of the page, and then click the 'New Message' tab. Enter the user name of the recipient, the subject of your message and the message text in the boxes provided. Click the 'Send Message' button to deliver the message. You will receive an on screen notification about the delivery status of your message. Alternatively, you can also send messages to other TSN members by clicking on their user name, and then clicking on the 'Message Member' button on their profile page.

8.4. Why am I getting a 'message not sent' error when I try to send a message?

You may get this error if you enter an invalid or incorrect user name or if the personal settings of the recipient do not allow for incoming messages.

8.5. How do I know if I have new messages?

Once you log in, at the top of the page, there will be a number in parenthesis next to the link to the 'Mail Center'. For example, if you have 3 new messages, the link will read: 'Mail Center (3)'. You can also opt to have your TSN mail center messages forwarded to your email address. To do this, go to 'Settings' in the main navigation bar and then click on 'Mail Center.'

8.6. How do I invite others to join the TSN?

Inviting others to joint the TSN is a great idea. You can invite others from the TSN Mail Center. Click on the 'Mail Center' at the top of the page and click the 'Invite Others to Join' button under any of the mail center tabs. You can enter multiple email addresses and follow the instructions for customizing your invitation. Notice that the invitation already has instructions to join, as well as a link to the TSN website. If you choose to write your own message, don't forget to direct them to our homepage (http://www.traumasurvivorsnetwork.org) and tell them to click the 'Join TSN' link at the top of the TSN web page.

8.7. How do I stop getting messages from the TSN?

You can control who you get messages from by going to 'Settings' and then 'Mail Center'. Here you can choose to have messages received from either the 'Entire Network', or only members in 'My Network', 'My Programs' or 'My Trauma Center'. You cannot block messages from your TSN Coordinator. If this is a problem for you, contact your TSN Coordinator directly or the TSN National Administrator at admin@traumasurvivorsnetwork.org.

9. The Network

9.1. What is the 'Network'?

If you have registered with the TSN you are part of the Network. You can find everyone on the TSN by clicking on the 'Network' link at the top of every page, and then clicking on the 'Entire Network' link in the sub-navigation bar. The purpose of the 'Network' is to give users of the TSN website an easy way to browse through the profiles of other users and keep track of the people you meet here by adding them to 'My Network'.

9.2. What is the difference between 'The Entire Network', 'Network at My Trauma Center' and 'My Network'?

The 'Entire Network' is comprised of all registered users of the TSN website. The 'Network at My Trauma Center' are all registered website users affiliated with the trauma center that you have chosen to associate with. Finally, 'My Network' are all the people that you have chosen as friends or contacts among registered TSN users. By default, your personal network will always include yourself and the TSN coordinator for your trauma center. You can add other users to 'My Network' as you start using the website and the TSN programs at your trauma center. For example, you may want to add someone to your 'My Network' if you found their advice on the Community Forum very helpful, or if you met them in your NextSteps class. While inclusion in the 'Entire Network' and 'My Trauma Center Network' is automatic, inclusion in someone's personal 'My Network' is always optional. Who you invite into your 'My Network' is entirely up to you.

9.3. Why would I add users to 'My Network'?

Adding other users to 'My Network' is a good way to remember the TSN members you meet as you start using the website and participate in the TSN programs at your trauma center. For example, you may want to add someone to your network if you found their advice on the Community Forum very helpful, or if you met them in your NextSteps class. By clicking on the 'My Network' link, you can easily find those users and send them messages using the Mail Center.

9.4. How can I add people to 'My Network'?

You can invite people to 'My Network' by clicking on their user name from any page on the site, and then clicking on the 'Add to Network' button on their profile page. You can also invite people to 'My Network' from the TSN Mail Center. Just click on the 'Mail Center' link at the top of any page and then select the 'Send Invite to Join My Network' tab. After you invite someone to join 'My Network', you will receive an on screen notification reading 'Network request sent' to indicate that your request has been sent. If this user accepts your request, he or she will automatically appear under the 'My Network' tab within the 'Network' section of the site.

9.5. How can I become part of someone else's network?

There are two ways that you can become a member of someone else's network. The first is to accept an invitation sent to you by that user. If you have received an invitation, you will find notification of this request by clicking the 'Network' link at the top of the page and viewing the 'Pending Friends' tab. You will find links to either approve or reject the request sent by another user. If you choose to accept the request, you become part of that person's network and that person becomes part of yours. The second way to become a member of someone else's network is to invite someone into your own network and have them accept your request.

9.6. How do I find a person I am looking for in the Network?

You can find particular people by clicking the 'Network' button at the top of the page and going to the 'Entire Network' tab. Search for people by visually moving through the pages or use the search box if you know the person's TSN user name.

9.7. What information about me can others in 'My Network' see?

Members of your 'My Network' are only allowed to view the personal information you choose to display. Settings for what will be displayed to members of 'My Network', as well as the entire Network, can be controlled by configuring your 'Privacy Settings' under 'My Profile'.

9.8. What information about me can others outside 'My Network' see?

Your username, profile image, as well as your story and your perspective (if you choose to add these to your profile) are always displayed to ALL TSN members. Who sees the other information you provide in 'My Profile' is up to you. To do this go to the 'Privacy Settings' button under 'My Profile'. It is important to note that all users can always see the personal information you choose to provide in publicly accessible areas of the website, such as the community forums. For example, if you post your story to the Community Forum or use your picture as your Avatar, all users will be able to see these.

10. Connecting with Others

10.1. How can I connect with others through the TSN?

Since a critical purpose of the TSN is connecting with others, there are several ways for you to connect with other survivors. The first is by creating a personal profile and making it available to other survivors to read. As you find profiles of survivors like you in the TSN, you may want to invite them to join your personal 'My Network'. Another way to connect with others is by participating in the message boards of the community forum. Any registered member of the TSN can post comments to the message board. This is a great way for you to get advice and information from others . . . or just share your thoughts. Finally, you may also connect with others by creating a CarePage and inviting others in your network to take a look.

10.2. Does the TSN connect directly with 'Caring Bridge'?

Not right now. But we encourage you to use CarePages to connect with family and friends.

10.3. Will I need to create a separate account when I link to CarePages?

Yes. CarePages is a different website than the TSN. The TSN provides a link to CarePages. Once you land at CarePages you will be asked to sign in. You can always return to the TSN website by clicking on 'Explore the Trauma Survivors Network.'

10.4. Can I embed a picture /image or video into my posting on the message board?

Yes, but please note that you are not 'uploading' an image or video but rather embedding the image or video into the TSN website.

For video, Youtube files can be embedded using the Embed code available with most videos. This code starts with: '<object'. Simply cut and paste this code into your post.

For images, Photobucket files can be embedded by using the HTML CODE available with most images. This code starts with: '<a href='. Simply cut and paste this code into your post.

10.5. Why can't I post a message to the Forum?

You need to be registered with the TSN to post a message to the Forum. We encourage you to register and become a member of the TSN. Registration is free and only takes a few minutes of your time. By registering you can take full advantage of the services offered through the TSN. To register, just go to the bottom of the TSN Home Page. If you are a registered member of the TSN and are still having problems posting a message please contact the TSN administrator at admin@traumasurvivorsnetwork.org

10.6. Can I add or edit a forum or sub-forum? (What's a sub-forum needs to come before this)

Only the site administrator can add or edit forums and sub-forums. However, if you have an idea about a forum or sub-forum that might be added, you can suggest it to the TSN administrator at admin@traumasurvivorsnetwork.org
or start a thread about it in the General Forums. If there is a clear need for the forum you suggest, we will add it.

10.7. How do I format the text in my posting?

You can format the text in your posts by using the textile markup language. This language allows you to create basic formatting, such as bold and italics, but also some complex formatting such as numbering and tables. You can learn more about textile here: http://en.wikipedia.org/wiki/Textile_(markup_language)

10.8. I noticed I posted something that was removed. What happened?

The TSN monitors the website for inappropriate postings to the Forum. It is likely that your message was judged inappropriate. You can find the TSN Website policies by clicking on the 'Terms of Use & Privacy Policy' button located at the bottom of every page of the website. If you have any questions please contact the TSN administrator at admin@traumasurvivorsnetwork.org

10.9. I see something in a forum that's not appropriate. What do I do?

Please contact the national TSN administrator by sending an email at admin@traumasurvivorsnetwork.org. Or you can click on the 'Contact Us' link at the bottom of any page.

11. Traumapedia

11.1. How can I suggest additional topics to include in the Traumapedia?

Please contact the national TSN administrator by sending an email at admin@traumasurvivorsnetwork.org. Or you can click on the 'Contact Us' link at the bottom of any page.

11.2. How do I report an error in the Traumapedia?

To report an error in the Traumapedia, please contact the national TSN administrator at admin@traumasurvivorsnetwork.org. Or you can click on 'Contact Us' at the bottom of any page

11.3. I'd like to show some of the information in the Traumapedia to my friend/family member. Do they need to be part of the TSN to see it?

No, they do not. Just send them the link to the website and they can access the Traumapedia for free. You do not need to be a registered member of the TSN to use the Traumapedia.

12. How Can I Help?

12.1. How can I donate to the TSN?

If you would like to help support the TSN please go to the 'Get Involved' page (accessible from the main navigation bar of any TSN website page) and click on 'Make a Gift' or just contact us at admin@traumasurvivorsnetwork.org. Here you can make a contribution in recognition of a survivor - in honor of his or her accomplishments, a birthday or injury date . . . celebrate the memory of a loved one who lost his or her life due to a traumatic injury and help your hospital continue to provide the best care possible to all trauma patients...or make a general donation to support your hospital's trauma program and the TSN. A gift of any amount can help! Remember, your gift will combine with thousands of others to make a real difference.

12.2. How do I sign up to become a volunteer for the TSN?

There are many opportunities for you to volunteer and make a difference. To explore these opportunities, go to the 'Get Involved' tab from the main navigation bar of any website page. If you want to volunteer simply click on 'Volunteer for the TSN' button. From there you can access the 'TSN Volunteer Form.' We ask that you complete this form and send it to us. Someone from the national office or your local trauma center will get in touch with you.

12.3. How do I get others to join the TSN?

To invite others to join the TSN, go to the 'Mail Center' using the link at the top of any page. Then click on the 'Invite Others to Join' button, located on the right hand side of the page